[If] there was ever a time to underscore the
importance of HR, it has arrived. And sadly, if there was
ever a time to see how few companies get HR right, it has
arrived, too...If their company is in a crisis – or their own
career – perhaps they've at last seen the light. HR matters
enormously in the good times. It defines you in the bad.
— Jack Welch, Business Week, March 12, 2009
— Jack Welch, Business Week, March 12, 2009
Some of the challenges to delivering and demonstrating ROI from the HR function include:
- Difficult and dynamic economic environment
- More time spent on traditional HR management versus strategic
management
- Increasing legal and regulatory compliance demands
- HR staff limitations
- Lack of HR metrics linked to business objectives
Click on the links below to read some of the research from distinguished organizations that demonstrate the HR contribution is driving business results.
- The New ROI of HR: Return on Intangibles
- Assessing the effects of HR on Profits, Revenue and Turnover
Executive Summary Full Report (requires login)
- Business Intelligence -- Transforming HR Data into Business Acumen
- Human Resource Development Systems Focusing on HR ROI
- Measuring ROI in Human Resources

